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When a card is Lost or Stolen

The maximum amount, for which a cardholder can be held liable in the event their card is reported lost or stolen, is €150 under the 'Code of Best Practice of the European Banking Debit Payments Industry on Card-Based Payments’. The actual amount paid by the cardholder depends on the card issuing bank and the circumstances of the theft or loss.

If a card is lost or stolen but the cardholder does not report it, then the cardholder may be liable to pay a greater amount.

Customers should contact their bank immediately to report the loss or theft of a Laser Card.